Last Updated: September 1st, 2024

 

Introduction

This Privacy Policy outlines how Egyptian Blue (referred to as "the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from egyptianblue.com (the "Site") or otherwise communicate with us (collectively, the "Services"). In this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose

information we have collected. Please read this Privacy Policy carefully. By using or accessing any of the Services, you consent to the collection, use, and disclosure of your information as described herein. If you do not agree with this Privacy Policy, please refrain from using or accessing any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as described below. The type of information we collect and how we use it varies based on your interaction with us.

In addition to the specific uses outlined below, we may use your information to communicate with you, deliver the Services, comply with legal obligations, enforce applicable terms of service, and protect the Services and the rights of our users.

Types of Personal Information We Collect

The personal information we collect depends on your interactions with our Site and Services. "Personal Information" refers to information that identifies, relates to, describes, or can be associated with you. The following sections detail the categories and specific types of Personal Information we collect:

Information We Collect Directly from You

When you directly submit information through our Services, it may include: - Basic contact details such as your name, address, phone number, and email. - Order information including name, billing address, shipping address, payment confirmation, and contact details. - Account information including username, password, and security questions. - Shopping information including items viewed, added to your cart, or wish list. - Customer support information provided in communications with us.

Certain features of the Services may require you to provide specific information. You may choose not to provide this information, but it may limit your ability to use these features.

Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include details about how you access and use our Site and account, including device information, browser details, network connection information, IP address, and other interactions with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as: - Companies supporting our Site and Services, like Shopify. - Payment processors collecting payment details (e.g., bank account, credit/debit card information) for order fulfillment. - Online tracking technologies used by us or third parties to collect information about your interactions with our Site and advertisements.

Any information obtained from third parties will be handled in accordance with this Privacy Policy. We are not responsible for the accuracy of third-party information or their privacy practices. For more information, see the section below on Third Party Websites and Links.

How We Use Your Personal Information

We use your personal information for the following purposes: - Providing Products and Services: To process payments, fulfill orders, manage your account, handle shipping, and enable reviews. - Marketing and Advertising: To send marketing communications, show relevant advertisements, and tailor the Services and advertising to you. - Security and Fraud Prevention: To detect and address fraudulent or illegal activity and to protect your account. - Communicating with You: To provide customer support, improve our Services, and maintain our business relationship.

Cookies

We use Cookies to enhance and improve our Site and Services, including remembering preferences, running analytics, and tailoring advertising. You can manage Cookies through your browser settings, but blocking them may affect your user experience and functionality of the Services.

For more information on Cookies related to our use of Shopify, visit [Shopify Cookies Policy](https://www.shopify.com/legal/cookies).

How We Disclose Personal Information

We may disclose your personal information in the following circumstances: - To vendors or third parties performing services on our behalf (e.g., IT management, payment processing, customer support). - To business and marketing partners, including Shopify, for providing services and advertising. - When you direct or consent to disclosure, such as shipping products or using social media integrations. - To affiliates or within our corporate group for business operations. - In connection with business transactions or legal obligations, including responding to legal requests and enforcing terms of service.

User-Generated Content

The Services may allow you to post user-generated content such as product reviews. This content will be public and accessible by others. We are not responsible for the privacy or security of information you make publicly available.

Third Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy or security of these sites and recommend reviewing their privacy policies. Inclusion of links does not imply endorsement of their content or operators.

Children's Data

The Services are not intended for children, and we do not knowingly collect information from children. If you are a parent or guardian and believe your child has provided personal information, please contact us to request deletion.

Security and Retention of Your Information

While we strive to protect your information, no security measures are foolproof. We recommend avoiding the transmission of sensitive information through unsecure channels. Retention of personal information depends on factors like account maintenance, legal obligations, and dispute resolution.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including: - Right to Access: Request access to personal information we hold about you. - Right to Delete: Request deletion of personal information. - Right to Correct: Request correction of inaccurate personal information. - Right of Portability: Request a copy of your personal information and transfer it to a third party. - Right to Opt-Out: Direct us not to sell or share your information or to opt out of targeted advertising. - Right to Limit/Opt-Out of Sensitive Information: Limit our use of sensitive personal information. - Restriction of Processing: Request to stop or restrict processing of personal information. - Withdrawal of Consent: Withdraw consent where applicable. - Appeal: Appeal our decision if we decline a request. - Managing Communication Preferences: Opt out of promotional emails while still receiving non-promotional communications.

To exercise these rights, use the relevant options on our Site or contact us using the details below.

Complaints

For complaints regarding our processing of your personal information, please contact us. If unresolved, you may have the right to appeal or lodge a complaint with your local data protection authority.

International Users

We may transfer, store, and process your personal information outside your country, including in the United States. We rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, for data transfers from Europe.

Contact

For questions about our privacy practices or this Privacy Policy, or to exercise your rights, please email us at: support@egyptianblue.com.